Onondaga Coach Tours

Reviews

• ★ ☆ ☆ ☆ ☆
  My experience with this company was horrible! First of all it says there are power outlets on the bus for the use of patrons. Well the outlets are only in every SIXTH seat so most of the bus cannot access them. On the way to NYC our bus randomly shut down in the middle of the Interstate! Here we are going 60 in the middle lane and then poof! No more power! We ended up half in the outer lane half off the road just sitting there. It was terrifying; imagine being trapped sitting on the Interstate just an hour outside NYC! A police man was kind enough to give us a shove so we were at least off the road. We then spent TWO HOURS waiting there for another buss, no air-conditioning in 85 degree weather. Your only choice to cool off was to go stand next to the bus, on the Interstate, not the safest option. We had no water, no food, and the toilets were not working. Once on the new bus we headed out to the city unfortunately, the bus we were on was not very nice and the driver actually scraped another bus on the way to our drop off! Then on the insistence of one of the passengers he left us in a random location in Manhattan, not at the drop off! We were scheduled to get to NYC at 10:45 am but got there closer to 2pm! A third of our trip wasted! When I called to ask what the company would do about it they gave us $20 each because we got to NYC and back again. Apparently, $20 is all our customer satisfaction was worth to them.
  By Sarah Thillman, December 09, 2017

Photos